Active Listening

"...start practicing active listening with your clients..."

Active Listening is a specific, structured form of listening and responding which focuses the attention on whomever is speaking.  It can be used in many areas of life, and especially on the job.  Listening to bosses, colleagues and coworkers helps with the gaining of information, and seeing the big picture of both individual and team work.  As someone listens to the speaker, or something is not understood, questions should be asked.  Rephrase and repeat what is being told in order to validate what the person is saying.  Actively engage the other person in response.  It is a great tool to improving communication.


Tags: listen, listening, active listening, communication, communication skills, job skills

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