In Smart Work Habits By kathrynpless

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One of the most important skills you can have at work is to listen and retain what you hear.


You’ve got to listen at work. Not just sit there and nod your head, but really absorb what your boss and co-workers are saying.  Head doctors call it “active listening,” and it’s useful everywhere in life, especially on the job.  You won’t know what is going on or be able to answer the unexpected question if you can’t listen correctly.  That “deer in the headlights” look is the last thing you want to give your boss when they pop a question your way.


Things to help you listen, actively:


Take Notes – A valuable tool in active listening is taking notes.  Use whatever style of note-taking that works best for you.  For example, you might use a flow chart to keep track of the conversation or an outline might be more your style.  Write down questions that come to you while the other person is talking.  That way you can stay with the conversation and keep up on what is going on. 


Ask Questions­ – Don’t be afraid to ask questions.  If you don’t understand a point or concept, speak up.  Rephrase and repeat what you are being told to make sure you get it right.  Actively engage the other person.  This will show that you are making the effort to understand. 


Don’t let the conversation just pass you by, actively listen and you’ll stay in the loop.

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